Privacy policy
Last updated 13 November 2026 · Runstate Ltd, Mauritius
Who we are
Runstate Connect is a service of Runstate Ltd, Mauritius. It lets businesses (our clients) send and receive WhatsApp messages with their customers. Contact: admin@runstate.mu.
What we collect
- Client accounts: name, work email, company details, optional WhatsApp number for login codes, login history (IP address and browser) and team roles.
- Messages: the WhatsApp messages our clients send and receive through the service, their delivery status, and the phone numbers and profile names of the people they talk to.
- Connections: access tokens for a client’s WhatsApp account and, if they choose, their accounting system. These are encrypted.
- Verification codes: stored only as a one-way hash, for 5 minutes.
How we use it
Only to run the service for our clients: delivering messages, invoices, codes and orders; showing them to the client’s team; billing; security and abuse prevention; and support. We don’t sell data and we don’t use message content for advertising.
Who processes it
Meta Platforms (the WhatsApp Business Platform), our email provider, and our hosting provider. For a client’s customers, the client is the controller of their data and Runstate processes it on the client’s behalf.
How long we keep it
Message history is kept while the client’s account is active. Invoice PDFs are not stored: they go straight to WhatsApp. When a client deletes their account, people who belonged only to it are deleted, and remaining data is removed within 90 days except what the law requires us to keep for accounting.
Security
Tokens and message text are encrypted at rest, passwords are hashed, two-factor login is available, and every action by Runstate staff is recorded in an audit log.
Your rights
You can ask to see, correct or delete your personal data under the Mauritius Data Protection Act 2017 by writing to admin@runstate.mu. If you are a customer of one of our clients, contact that business first; we will help them answer you. Replying STOP to a business stops its messages.
Deleting your data (Meta)
To remove data connected through Facebook or WhatsApp, disconnect WhatsApp in Settings › WhatsApp or delete your account in Settings › Company, or email admin@runstate.mu with “Delete my data”.