Terms of service

Last updated 13 November 2026 · Runstate Ltd, Mauritius

The service

Runstate Connect lets your business send and receive WhatsApp messages, invoices, verification codes and orders. You must follow WhatsApp’s Business and Commerce Policies: only message people who agreed to hear from you, honour STOP, and don’t send spam or anything illegal.

Your account

You are responsible for your team’s access and for keeping passwords and API keys safe. Tell us at once about any misuse.

Prices and payment

Plans are billed monthly in Mauritian rupees, VAT included where applicable. Paid WhatsApp messages are taken from your prepaid balance at the prices shown in Settings › Billing. Balances are not refundable except where the law says so. A lent Runstate number is charged every 30 days while you keep it.

Suspension

We may pause an account that is unpaid, that puts the WhatsApp number’s quality at risk, or that breaks these terms or WhatsApp’s policies. We will tell the owner by email with the reason.

Availability

We work to keep the service running, but WhatsApp and other providers can have outages we don’t control. We are not liable for indirect losses; our total liability is limited to the fees you paid in the last three months.

Leaving

You can delete your account at any time in Settings › Company. A lent Runstate number returns to us when you leave.

Law

These terms are governed by the laws of the Republic of Mauritius. Contact: admin@runstate.mu.